We truly appreciate your purchase with us. Our team processes orders from Monday to Friday. If you’ve placed your order before 2 p.m., you can expect a same-day dispatch for a standard delivery. For customers who’ve chosen the Direct Bank Transfer option, please note that it might take 1-2 business days for the payment to reflect in our account.
Once you have completed the transfer, please send us an email with a screenshot of the transaction for verification purposes. This will help us process your order more efficiently.
After we have received the payment, we will automatically update the order status from “on-hold” to “processing“. (Note: Our order processing days ONLY from Monday to Friday. Any orders placed during the weekend will be held and processed on the following Monday.)
You will also receive an order confirmation email to confirm the successful payment and processing of your order. If we received the payment before 2 p.m AEST on a weekday (Monday to Friday), we will dispatch your order on the same day.
Bank Transfer Details
Account Name: VSA Tech Australia
Account Number: 1000 6453
Remember! Remember! Remember!
To ensure your payment is processed efficiently and without delay, we kindly request your attention to the following important details regarding bank transfers:
- Reference/Description: Please use your order number as the reference or description for the bank transfer. Including terms like “Vapes“, “Grape“, or “IGET Bar” may result in payment processing issues or significant delays.
- Bank Account Name: It’s crucial to use “VSA Tech Australia” as the bank account name. Using variations such as “Vape Store” or “Vape Shark” may lead to similar complications in processing your payment.
By adhering to these guidelines, you help us ensure that your transaction is smooth and that any potential delays are avoided. This enables us to process your order faster and more efficiently. We understand that managing payment details can be an oversight; however, correct information is vital for a seamless transaction. We appreciate your cooperation and attention to this matter.
All our packages are handled and sent from Australia Via Australia Post. All orders once shipped, will be provided with a tracking number (Mon-Fri around 2 P.M.) via your given email address, allowing you to receive real time updates and locations of your parcel. For the estimate shipping timeframe please go check at our FAQ pages.
We apologize for the inconvenience and disappointment caused by the faulty disposable vape product you received from us. As a company, we strive to offer our products at very affordable prices compared to our competitors. We take pride in providing our customers with high-quality products, and we stand behind their quality. However, due to the nature of the disposable vape industry, faulty rates are inevitable. To help ensure that our customers are satisfied, we have dropped our prices to an even lower level than most of the online retailers.
As a result, we can only offer a maximum refund of $50 for the bulk/wholesale bundle after we/manufactory verified the product is faulty. We will not give refund of any sign of heavy usage on the disposable vape. We hope that this will be acceptable to you and that you understand the reasons behind our pricing and refund policy.
We want to assure you that we take all customer complaints seriously, and we will do everything we can to make this right for you. If you have any further concerns, please do not hesitate to contact our customer service team.
Thank you for your understanding.