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Order Summary

We truly appreciate your purchase with us. Our team processes orders from Monday to Friday. If you’ve placed your order before 2 p.m., you can expect a same-day dispatch for a standard delivery. For customers who’ve chosen the Direct Bank Transfer option, please note that it might take 1-2 business days for the payment to reflect in our account.

Thank you

NEW BANK ACCOUNT DETAILS UPDATE ON 25/04/2024 PLEASE CHECK THE BANK DETAILS IN THE ORDER ON-HOLD EMAIL WE SENT. If you accidentally transfer funds to our previous account, we will not be able to process your order, and your money may be held for up to four weeks before a refund is issued.To ensure your transaction proceeds smoothly, please carefully read the bank transfer information provided in the pop-up on our website. Thank you for your attention to this important update.

Bank Transfer Details Update On 25/04/2024

Account Name: VSA TECH AUSTRALIA

Account Number: 1000 0388

BSB: 248013

Once you have completed the transfer, please send us an email with a screenshot of the transaction for verification purposes. This will help us process your order more efficiently.

After we have received the payment, we will automatically update the order status from “on-hold” to “processing“. (Note: Our order processing days ONLY from Monday to Friday. Any orders placed during the weekend will be held and processed on the following Monday.)

You will also receive an order confirmation email to confirm the successful payment and processing of your order. If we received the payment before 2 p.m AEST on a weekday (Monday to Friday), we will dispatch your order on the same day.

Bank Transfer Details

Account Name: VSA TECH AUSTRALIA

Account Number: 1000 0388

BSB: 248013

Please note that we will NOT be able to process your order or receive your funds if any of the following occur:

  1. Funds are transferred to our old bank account.
  2. Any keywords related to vape industry like “IGET,” “Vapes,” or specific flavours such as “Mango Ice” are used in the bank transfer reference or description (Just use Your name or Order Number).
  3. An incorrect account name such as “Vape Store” Or “Vape Shark” is used. Please ONLY use “VSA Tech AUSTRALIA” as the account name.
  4. Incorrect BSB or Account Number is provided.

Failure to comply with these guidelines could result in your funds being held for up to four weeks or completely gone, and we are not responsible for any such issue.

All our packages are handled and sent from Australia Via Australia Post. All orders once shipped, will be provided with a tracking number (Mon-Fri around 2 P.M.) via your given email address, allowing you to receive real time updates and locations of your parcel. For the estimate shipping timeframe please go check at our FAQ pages.

We apologize for the inconvenience and disappointment caused by the faulty disposable vape product you received from us. As a company, we strive to offer our products at very affordable prices compared to our competitors. We take pride in providing our customers with high-quality products, and we stand behind their quality. However, due to the nature of the disposable vape industry, faulty rates are inevitable. To help ensure that our customers are satisfied, we have dropped our prices to an even lower level than most of the online retailers.

As a result, we can only offer a maximum refund of $50 for the bulk/wholesale bundle after we/manufactory verified the product is faulty. We will not give refund of any  sign of heavy usage on the disposable vape. We hope that this will be acceptable to you and that you understand the reasons behind our pricing and refund policy.

We want to assure you that we take all customer complaints seriously, and we will do everything we can to make this right for you. If you have any further concerns, please do not hesitate to contact our customer service team.

Thank you for your understanding.

25/04 Update on Bank Transfer

Please check our current bank account details before every transfer, as we will be updating them frequently.

Please note that we will NOT be able to process your order or receive your funds if any of the following occur:

  1. Funds are transferred to our old bank account.
  2. Any keywords related to vape industry like “IGET,” “Vapes,” or specific flavours such as “Mango Ice” are used in the bank transfer reference or description (Just use Your name or Order Number).
  3. An incorrect account name such as “Vape Store” Or “Vape Shark” is used. Please ONLY use “VSA Tech Australia” as the account name.
  4. Incorrect BSB or Account Number is provided.

Failure to comply with these guidelines could result in your funds being held for up to four weeks or completely gone, and we are not responsible for any such issue.

Vape Shark Australia

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