VAPE SHARK AUSTRALIA
Welcome to Vape Shark Australia, on this page you are able to find out all the solutions for most common question that we got asked. If you still have concerns do not hesitate to contact us.
SHIPPING AND DELIVERY
How much for shipping cost ?
Here at vape shark, customer satisfaction is our number one priority. Therefore, we do our best to reduce prices at your convenience, such as the shipping rate. Our flat rate for shipping is $15 for any orders under $150. If that limit is passed, free express shipping is automatically applied for you at checkout for an easier online shopping experience.
Is there any estimate timeframe for delivery?
All our packages are handled and sent through Australian Post Express. All orders once shipped, will be provided with a tracking number vie your given email address, allowing you to receive real time updates and locations of your parcel. All through the convenience of your phone. If you select Express Shipping, here the expected shipping times for each major city in Australia (If an order is placed after 2:00pm ESAT, expect and additional day of delay as the order would be dispatched the next day).
- Melbourne: 2-3 Days
- Sydney: 2 Days
- Brisbane: 3-4 Days
- Canberra: 3-4 Days
- Perth: 3-4 Days
- Hobart: 3-4 Days
- Darwin: 3-4 Days
What happened if I don't receive my shipment?
Make sure to thoroughly check the surroundings of your house for potential hiding spots as the carrier must have put it in a safe place to prevent any chances of theft. If the parcel is still yet not found, you must contact Australia Post as this situation is out of our control.
Is there any way to track my order?
After the transaction is complete, we will send you an email attached with a tracking number as well as the link of the Australia Post Tracking page, allowing you to receive real time updates of the location of your parcel and the estimated arrival time and date,
How much do I have to spend for free express shipping?
The threshold in which you must reach to obtain free express shipping is $150. Any orders that fall under must pay the flat shipping rate of $15.
How to make a payment?
We only accept credit and debit payments. Here at Vape Shark Australia, we ensure that our customers shop and pay through a secure network. As is why we only accept card payments to prevent fraud and misconduct.
Why my payment did not go through?
If the transaction fails to go through, do not panic. Funds have not been taken out of your account. In this situation do not attempt to re-initiate the transaction. We will reach you via email informing you on the steps in which will be taken to resolve the issue and the potential reason on the voided transaction. These reasons can vary from:
- Do Not Honour: This means your bank and or credit card issuer has denied authorisation of the transaction. Evidently preventing the withdrawal of funds from your account. As they suspect acts of card misuse. Meaning they do not believe that you are the one initiating the transaction.
- Insufficient Funds: This indicates that you do not possess the sufficient funds within your account to proceed with the transaction.
- High Risk Transaction: If a transaction is deemed ‘High-Risk’ by your bank or credit card issuer. This is a precautionary measure set to combat with large expenditurs and first-time purchases on new websites.
- Fraud Suspicion: Your bank or credit/debit card issuer has detected unusual expenditures, purchasing behavior and repetitive purchases. This activates their risk control countermeasure of the bank, preventing digital card theft.
When an order is placed, the transaction goes under thorough assessment before funds are withdrawn from your account. This is done to ensure optimal safety and prevention of credit card scams or theft. Due to the precautionary measure, we do not have complete control over the duration of this process. So we usher our customers to remain patient and frequently view their given emails for updates and order confirmation notices. If the order status comes up as ‘Failed’, we advise to review the failed payment section in the Payment Solutions category on our FAQ page.
Your payment has been received and successfully processed. Your package will now be packed and dispatched. If your order is placed before 2pm, your order will be dispatched on the same day to the address provided.
Your order has now been dispatched. No further action is required, sit back, and relax. You will receive a confirmation email with a tracking number, visit the Australian post website to monitor and get real time updates on your parcel
If the transaction fails to go through, do not panic. Funds have not been taken out of your account. In this situation do not attempt to re-initiate the transaction. Instead, we recommend viewing section 2 of payment solutions on our FAQ page.
If the order status shows up as refund, this mean your refund has been approved by us and the initial transaction has been reversed and cancelled. The funds will be placed back into your account once the return postage has been received. This process does not occur straight away, so please be patient as it takes up to a few business days check your email for updates.